GRAVITY SUPPORT

Here to help you
keep focusing.

Find answers about using Gravity, backups, and purchases, or get in touch by email.

Common questions

How do I start from a task?

Add a task, then tap the start button beside it. Basic task features are free. Finishing a focus session does not automatically mark the task complete; you decide when it is done.

Do I need an account?

No account is required. Focus records, tasks, collections, and preferences are primarily stored on your device. Restoring purchases does not restore those local records.

What time counts toward growth?

Only valid focus time that has been confirmed and saved counts. Break time does not count. If starting, ending, or saving a session encounters a problem, follow the instructions in the app. Growth stages appear through long-term accumulation.

What happens in the background or after reopening?

The timer continues in the background while scene animation stops. Gravity attempts to recover your session when reopened. If elapsed time cannot be reliably confirmed, follow the confirmation screen to confirm the recorded time or discard the session.

How do I export or back up data?

In Settings, open Data & Privacy, then Export & Backup. You can export a full backup or focus records as CSV. Back up anything you need before deleting the app or changing devices. Full backups do not have additional password encryption; keep them secure.

Why are Live Activities or end reminders missing?

Live Activities and end reminders have separate settings. Check the app settings and iOS permissions. Dynamic Island also depends on device support. Disabling Live Activities does not stop the timer.

How do I restore Pro?

Choose Restore Purchases on the purchase screen. Apple confirms the current account’s valid entitlements. If you still need help, contact us with the app version and a description of the problem. Do not send your Apple Account password.

How do I manage or cancel a subscription?

Open iPhone Settings, tap your name, then Subscriptions. Select the subscription to manage it. Read Apple’s instructions ↗. Canceling does not automatically delete local focus records.

How does Pro relate to collections?

Discoveries require normal focus conditions to be met. New adventures and space-junk discoveries require Pro. Pro grants eligibility; it does not directly grant collection items. Previously earned items are retained.